Information
Frequently Asked Questions
Everything you need to know about booking, deliverables, and how we work to ensure a seamless experience for your project.
When is the final payment due?
On the day of the shoot, before receiving the RAW files. Payment can be made in cash or via your original method.
Is my deposit refundable if I cancel?
No. The deposit is non-refundable under all circumstances unless the cancellation is made by us.
Can I reschedule my shoot later?
Yes, but only within 3 months of your original date. We’ll try to accommodate, but it's subject to availability.
Can I reduce or change my selected package later?
You can upgrade, but downgrades are not allowed after confirmation.
Are travel and permissions included in the cost?
No, personal travel, stay, food, and location permissions are not included and must be covered by the client.
When will I get the final photos and video?
For general shoots: RAW photos are delivered on the same day of the shoot (post payment). Edited photos are delivered within 2 weeks after you send your selections. Edited video is delivered within 5–6 weeks after receiving your music choice. For Weddings: RAW photos and videos are delivered at the end of the wedding upon clearance of the complete payment. Edited photos are delivered within 1 month after receiving your final selections. Edited videos are delivered within a maximum of 3 months from the date we receive your song selection for the videos.
What happens if a location is unexpectedly shut or too crowded?
We’ll work around it creatively, but it won’t affect the agreed fees.
Can I request additional edits or services later?
Yes. Additional requests are welcomed but will incur extra charges as discussed.
Do you help with photo selection?
Yes! We can guide you if needed. Once RAW files are shared, take your time with your selections.
How long do you retain our data?
As part of our workflow, we provide you with all the RAW photo files for final selection. Once you've made your selections, we begin the editing process. After delivering the edited images, we retain the RAW files for a few additional weeks in case any revisions are needed. Once all changes are finalized and confirmed, the RAW data is permanently deleted a few days after final delivery.
Do you offer any revisions on the edited photos or video?
Yes, we do offer limited revisions to ensure you’re happy with the final output. For photos, we are happy to accommodate one round of revision for specific adjustments within the original scope. For video, we allow up to two rounds of revisions (one based on your consolidated feedback, and a second if the revised version still requires adjustment). Additional revisions beyond this scope may incur extra charges.